Last week I wrote about how two companies had to deal with small-scale groups of people who speak out. The first example the business caved to the few and the second business closed its doors. You can read the article, “Your Company May Be Next” here. In both cases, the organizations stepped away from their business model and gave in to those who speak the loudest.
That reminded me of what happened to Chick Fil A a few years ago but with a different ending. Continue reading “SMALL IN NUMBER, BIG IN DAMAGE”
